Fortunica Casino Terms and Conditions
We operate Fortunica as an online gaming platform and this page sets out the rules that govern use of our services and the relationship between us and account holders. The Terms and Conditions below explain account responsibilities, eligibility, permitted use, how bonuses and promotions work in general, deposit and withdrawal principles, procedures for disputes and how we update these terms. By using the site you agree to comply with these rules and any account-specific conditions displayed in your profile or during promotional offers.
Account responsibilities
Registration and verification
Create one personal account only. You must provide accurate personal details and verify identity when requested. We may require ID documents, proof of address or payment method verification before processing withdrawals.
Account security
Keep login details confidential. Notify support immediately if you suspect unauthorised access. We may suspend or close accounts that show signs of fraud, chargebacks or breaches of these Terms.
Eligibility requirements
Accounts are available only to eligible users who meet minimum age and legal requirements in their jurisdiction. You must be of legal gambling age where you reside and agree not to use VPNs or other means to evade geographic restrictions. See your account settings for any country-specific restrictions.
Acceptable use of the service
Use the platform for lawful personal play only. Prohibited actions include bonus abuse, collusion, multi-accounting, use of bots or tools that alter gameplay, and attempts to manipulate outcomes. Commercial or fraudulent use will result in account closure and forfeiture of funds where applicable.
Bonus and promotion rules - general principles
Bonuses and promotions are subject to specific terms. Generally, offers must be claimed as instructed, are non-transferable, and have wagering, game contribution and time limits. We reserve the right to cancel promotions, restrict payment methods for bonuses and set maximum bet limits while a bonus is active. Always check the promotion card for exact conditions.
Deposits and withdrawals
Accepted payment methods are listed in the cashier and may include cards, e-wallets, bank transfers and supported cryptocurrencies. Minimum deposit and withdrawal amounts, processing times and any fees are shown in your cashier. Withdrawals are processed subject to account verification and compliance with bonus terms. We may apply hold periods, identity checks and standard banking procedures before releasing funds.
Dispute handling
Contact support via live chat or email to raise disputes. Provide transaction references and supporting evidence. We will review and respond within a reasonable time. If a dispute remains unresolved, further escalation steps will be outlined in correspondence; external dispute resolution options may be available depending on your jurisdiction.
Updates to the terms
We may amend these Terms from time to time. Changes take effect as posted on the site or as otherwise communicated. Continued use after an update constitutes acceptance of the revised Terms. Material changes affecting active offers or account conditions will be communicated via account notifications or email where required.