Response Time
Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or phone for help with deposits, withdrawals, KYC checks or site access. Use the channels below to open a ticket, request account changes or report a problem. Our team monitors enquiries and will respond using convenient communication channels to keep your account and play moving smoothly.
| Department | Contact |
|---|---|
| Customer Support | Email: [email protected]; Live chat available 24/7; best for urgent account-related issues and technical concerns. |
| General Enquiries | Email: [email protected]; use for billing, site access or general feedback; reply Mon-Fri. |
| Affiliate Enquiries | Email: [email protected]; enquiries about partnerships, tracking and payments; business hours reply. |
| Phone | +61 2 4921 8374; voice support for account questions and KYC. |
| Working hours | Mon-Fri, 09:00-18:00 (phone and email); Live chat 24/7. |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or any matter that needs explanations or documents. Please include a clear subject line, your account ID and up-to-date contact details, and attach any supporting files. Providing concise, accurate information helps us process your request faster and avoid unnecessary delays.
Send us a message
Response Time
Support response times vary. Most enquiries are answered within one business day. Complex issues may take longer depending on the nature of the case and required checks; we’ll keep you updated via email or live chat. Urgent account or withdrawal problems are prioritised, but resolution times depend on verification steps and any third-party providers involved.
Feedback
Tell us what you think - your feedback helps Fortunica get better. Share suggestions, bugs or feature ideas via live chat or email and we'll review them carefully to improve the site, bonuses and gameplay. We use player feedback to prioritise fixes and enhancements, so your input directly shapes the experience for everyone.