Privacy Policy

At Fortunica we value your privacy and set clear rules for how we collect, use and protect your personal information. This Privacy Policy explains the types of data we handle, the purposes for which data is processed, the choices and rights you have, and the technical and organisational measures we use to keep information safe. Read this page to understand how your account data, transactional records and device details are managed when you interact with our site and services.

Types of data we collect

Personal data

We collect identity and contact details needed to open and maintain an account - name, date of birth, email, billing address and identity documents where required for verification.

Technical data

Device and connection data such as IP address, browser type, operating system, device identifiers and log data are collected to deliver services, maintain security and optimise site behaviour on mobile and desktop.

Transactional data

Payment and transaction records, deposit and withdrawal history, bet and game activity, currency and balance information are stored to process payments, apply bonuses and meet legal or tax obligations.

How information is used

Service delivery

Data is used to create and manage accounts, process deposits and withdrawals, deliver games and handle support requests. We use contact details for account notifications and security alerts.

Risk, compliance and fraud prevention

Information supports identity verification, responsible gaming controls, fraud detection, and compliance with legal requirements. Limited data may be retained for audit and dispute resolution.

Communications

With your consent we may send transactional messages and promotional communications. You can manage marketing preferences from your account settings or by contacting support.

Data protection and security

We apply encryption and technical safeguards to protect data in transit and at rest. Access to personal information is restricted to authorised personnel and third parties with a legitimate need. Data retention follows business, legal and regulatory requirements; inactive accounts and obsolete records are deleted or anonymised when appropriate.

Cookies and tracking technologies

Cookies and similar technologies are used for authentication, site functionality, analytics and personalised content. You can manage cookie settings via your browser or the site cookie banner. Third-party analytics and advertising cookies may be present; opt-out choices are available through browser tools and vendor links.

User rights

Access and correction

You may request access to the personal data we hold about you and ask for corrections to inaccurate information. Use account settings or contact support to initiate requests.

Deletion and restriction

Where permitted by law, you can request deletion or restriction of processing. Deletion requests may be limited by obligations to retain data for legal or fraud-prevention reasons.

Data sharing and third parties

We share data with service providers such as payment processors, game providers, identity verification and analytics vendors, and with authorities when required by law. All third parties are required to protect your data and may only process it for specified purposes.

Updates to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified via account messages. Continued use of the service after changes means you accept the revised policy. For questions or requests contact our support team via the in-site help or the account contact options