Stay in Control

We at Fortunica are committed to safe and responsible play. Our aim is to provide clear tools, sensible limits and prompt support so customers can enjoy gaming while keeping control. This page explains our approach to player protection, the self-help tools available in your account, how to spot risky behaviour and where to find professional help. We encourage regular checks on play patterns and use of account limits - practical steps that help keep wagering recreational and within personal budgets.

Fortunica Responsible Gambling

Fortunica Responsible Gambling is centred on prevention, support and clear control options. We encourage customers to set limits, take breaks and contact support if anything feels out of control. Information here outlines straightforward steps available through your account and external support channels.

Player Protection Principles

Account safety is prioritised through mandatory verification before withdrawals and options to restrict activity. Privacy of personal data and secure handling of requests are part of our process. We promote responsible play and reserve the right to intervene if harm is suspected.

Tools to Manage Your Play

Deposit and Loss Limits

Set daily, weekly or monthly deposit limits in your account. Loss limits allow you to cap net losses over a chosen period. Limits can be changed, but increases may be subject to a cooling-off interval.

Time Limits and Session Controls

Use session timers and reality checks to monitor play duration. Regular reminders can be enabled to prompt breaks. Short time-outs are available if you need to pause activity for hours or days.

Self-Exclusion

Self-exclusion options let you close access for a set period or permanently. Requests are processed promptly and prevent login and deposits for the agreed duration. Contact support to activate or extend self-exclusion.

Recognising Signs of Problematic Behaviour

Watch for changes such as chasing losses, unexpected increases in deposits, neglecting responsibilities or anxiety about play. Repeated failed attempts to stick to limits and borrowing to fund play are also warning signs. Early action helps reduce harm.

Guidance for Staying in Control

Create a personal budget and stick to pre-set limits. Use account tools before you play - set deposit limits, enable reality checks and schedule breaks. Avoid gambling when stressed or under the influence. Discuss concerns with someone you trust and pause activity when needed.

Access to Professional Help and Support Organisations

If you need external support, contact local services such as Gambling Help Online or your national helpline. International options include Gamblers Anonymous and Gambling Therapy. Our support team can provide information and assist with self-exclusion or signposting to local treatment services.